Blue Vale coffee is roasted to order in New York. Orders are prepared for shipment after roasting and handed to the selected carrier for delivery.

Because our coffee is roasted to order, please allow time for roasting and preparation before your order ships. You’ll receive a shipping confirmation once it has been handed to the carrier.

Estimated transit times are shown at checkout and begin once your order leaves our fulfillment operation. Delivery timing can vary by destination, carrier, weather, and seasonal volume.

Once your order ships, you’ll receive an email with tracking information so you can follow the delivery.

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment or been transferred to the carrier, we may not be able to change the destination.

Because coffee is prepared specifically for each order, contact us as soon as possible if something needs to be changed or cancelled. Once fulfillment has begun, we may not be able to modify the order.

Because coffee is a perishable food product, opened coffee cannot be returned. If you have an issue with an unopened order, contact Blue Vale before sending anything back so we can review the request and provide next steps.

If your order arrives damaged, incomplete, or different from what you ordered, send us a note with your order number and, when relevant, a photo of the issue. We’ll review the details and work to make it right.

If an item in a Blue Vale gift set arrives damaged or incorrect, contact us with your order number and details about the affected item. Because gift sets may include coffee and brewing accessories, the appropriate resolution can vary by item.

Corporate gifting programs can require additional lead time for quantity planning, personalization, address collection, and coordinated delivery. For time-sensitive programs, contact us early so we can confirm availability and an appropriate fulfillment schedule.

We can support corporate gifting programs shipping to multiple recipients. Recipient details, timing, and any personalization requirements are coordinated as part of the corporate gifting process.